1. Complaint Investigation Process Community or Internal Complaint Received by Mail, Email, or in Person
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2. Logged and Assigned
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3. Acknowledgment Letter Sent to Complainant
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4. Community Complaint Investigated
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5. Complaint Disposition Determined
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6. Corrective Action or Training (If appropriate)
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7. Letter to Complainant with Disposition
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8. Added to Personnel File
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